Privacy Policy

Last updated: October 16, 2026

This Privacy Policy explains how CanNorth College (“CanNorth”, “we”, “us”) collects, uses, discloses, and protects personal information when you visit our website or contact us.

What we collect

Information you provide

When you fill out a form or contact us, we may collect information such as:

  • name
  • email address
  • phone number
  • SMS consent status, communication preferences, and related records if you choose to opt in to text messages
  • program(s) of interest and related details you submit
  • any message or comments you provide

Information collected automatically

When you visit our website or submit a form, we (and our service providers) may receive information such as:

  • IP address
  • device and browser information (for example, user agent)
  • pages visited and the page where you submitted a form (landing path)
  • referrer URL
  • marketing/attribution parameters (for example, UTM parameters and click IDs such as gclid, fbclid, msclkid) from the address of the page you arrived on

When you arrive from an ad or a link that carries these parameters, your browser keeps them, together with the address of that page and the time of your visit, in its local storage on your device for up to 90 days. We receive them only if you submit a form on our website: they are then sent with your submission, so we can tell which ad or link brought you to us even if you submit on a different page or come back later. A later visit from another ad or tagged link replaces them. You can remove them at any time by clearing your browser’s site data for our website.

Website analytics

We use analytics tools, including Google Analytics and Microsoft Clarity, to understand how visitors use our website (for example, pages viewed, scrolling, clicks and time on a page) so we can improve it. These tools may use cookies or similar technologies. Microsoft Clarity may capture how a visit interacts with a page; we configure it so that what you type into our forms is not recorded. Learn more in the Microsoft Privacy Statement.

Fraud and abuse prevention

We may use automated security tools (such as CAPTCHA or similar services, including Cloudflare Turnstile) to help protect our website and forms from abuse. These tools may process technical information (such as IP address and device/browser signals) to determine whether activity is legitimate.

How we use your information

We may use personal information to:

  • respond to inquiries and provide information about programs and admissions
  • communicate with you by email, phone, or SMS (where permitted)
  • schedule appointments, follow up on requests, and provide student support
  • improve our website and understand which marketing channels are effective
  • protect our website, prevent fraud, and maintain security
  • comply with legal and regulatory obligations

SMS communications

If you provide your mobile number and consent to receive SMS messages from us, we may send you text messages about admissions, programs, events, appointments, reminders, follow-up communications, and other related updates.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.

You can opt out of SMS messages at any time by replying STOP to a message from us or by contacting us using the details below. You can reply HELP for assistance where that option is available. We may keep records of your consent, opt-in, opt-out, and related messaging activity to support compliance, customer service, and recordkeeping.

How we share your information

We may share personal information with:

  • service providers that help us operate the website (hosting, security, infrastructure)
  • admissions/customer relationship management systems used to process and respond to inquiries
  • vendors who support email, phone, and SMS communications delivery
  • regulators, law enforcement, or other parties where required by law

We do not sell personal information.

We do not sell or share SMS consent data or mobile numbers with third parties for their own marketing purposes.

International transfers

Our service providers may process and store information outside of Canada. When this happens, the information may be subject to the laws of the jurisdiction where it is processed.

Retention

We retain personal information only as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

Your choices and rights

Depending on your location and applicable law, you may have rights to access, correct, or request deletion of your personal information. To make a request, contact us using the details below.

If you no longer wish to receive marketing communications, you can use the unsubscribe instructions included in our messages or contact us to update your preferences.

Where required by applicable law, unsubscribe requests for commercial electronic messages will be processed within the time required by law.

Children’s privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date when changes are made.

Contact us

Questions or requests regarding this Privacy Policy can be sent to [email protected] or by mail at:

CanNorth College
Unit 104, 3603 Highway 7
Markham, ON, L3R 8W3
Canada